Citizens Information Services (CISs) deal with almost 700,000 queries a year from over 350,000 callers. Almost one quarter of callers (where country of origin is recorded) are migrants. This is significantly higher than the proportion of migrants in the total Irish population, which stands at 12%. The Citizens Information Board (CIB) commissioned this policy-focused research to highlight the information needs … Read More
Meeting the Information Needs of Migrants in Vulnerable Situations: A Citizens Information Perspective
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Author(s): | Michelle Norris, Dorota Szelewa, Joanne Kelleher, Jack Bwalya |
Publisher: | Citizens Information Board |
Publication Date: | 02 Jun 2022 |